Help & Support

To create an account, tap the "Create account" button on the login screen. In step 1, enter your email address, create a password, and provide your date of birth (you must be 18 or older). In step 2, enter your legal name (used for verification, never shown publicly) and choose a display name (visible to other users). You'll receive a verification email to confirm your account. Do not use disposable email addresses, as your account will not be created or will be cancelled.

CS uses your device's location to show you other users nearby. You can adjust the distance range in your settings. Your exact location is never shared with other users—they only see an approximate distance.

Visit a user's profile and tap the "Send message" button. You can also access your conversations from the Messages tab in the navigation bar.

On any user's profile, tap the menu button and select "Report." Choose the reason for your report and provide any additional details. Our moderation team will review all reports.

To temporarily pause your account, go to Settings > Privacy and toggle "Take a pause". Your profile will be hidden from other users and you won't see anyone in discovery — but you can log in at any time to resume. Paused accounts receive reminder emails at 30 days, 90 days, and 11 months. If your account remains paused for 1 year it will be automatically and permanently deleted. To permanently delete your account, go to Settings > Delete Account Permanently. Your profile will be hidden immediately and your data will be permanently erased within 30 days. Account deletion is irreversible.

Premium is a one-time paid upgrade that unlocks additional features including unlimited messages, advanced filters, seeing who likes you, and an ad-free experience. Visit the Premium page in the app to learn more.

Check your spam or junk folder first. If you still can't find it, make sure you entered your email address correctly during registration. You can request a new verification email from the login page. Some email providers may delay delivery, so please wait a few minutes before requesting again.

Yes, you can update your email address in your account settings. You will need to verify the new email address before the change takes effect.

Display name changes may be limited to maintain community trust and prevent impersonation. Check your account settings for available options.

Photos may be rejected if they do not show a clear face, contain text overlays, watermarks, borders, collages, stickers, AI-generated imagery, explicit content, or photos of minors. See our photo guidelines for the full list of requirements.

CS infers topic interests (such as music, fitness, or travel) from the text in your profile bio using an automated classification system that runs entirely on our own private servers — your profile text is never shared with any third-party AI service. These interests are used to improve your discover ranking and help surface more relevant profiles. This is disclosed in our Privacy Policy under the Automated Decision-Making section. You may view, edit, or remove your interests at any time from Edit Profile. Removing your interests will stop them from influencing your ranking.

Regulations in certain jurisdictions — currently the United Kingdom (Online Safety Act) and parts of the United States — require us to verify that users are adults before they can send messages. If you see an age verification banner, your account was registered from one of these regions. You can complete verification by either adding a payment card (the card-holder requirement serves as an age signal) or completing a short facial scan. Accounts established before these requirements took effect may be exempt based on account history and prior verification signals.

Facial age verification uses your camera to capture a short liveness check. The image is sent to our servers, analysed immediately by our own private age estimation service, and then discarded — no raw image is ever stored. Only the result (whether you passed the verification) is retained as proof. Your image is never sent to any third-party service. If the scan does not pass or you prefer not to use your camera, you can verify instead by adding a payment card in the Premium section.

Before your image is captured, you must provide explicit consent to biometric processing. You can decline at any time and choose card verification instead — both methods unlock the same features. If you have already consented and wish to withdraw, contact us at dpo@clubsilver.org. We will delete the stored age estimate and switch your account to card-based verification within 30 days. Withdrawing biometric consent does not affect your account status, but you may need to add a payment card to maintain messaging access.